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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Create the Experience Cloud site
B) Activate the Experience Cloud site
C) Add the relevant Experience Cloud components to the pages
D) Associate the Loyalty Program with the site

2. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Transaction Journal
B) Contact page
C) Loyalty Program Member Related List
D) Account page
E) Loyalty Program Member page

3. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a custom field on transaction journal object
B) Create a Journal Type for each case.
C) Create a Journal Subtype for each case.
D) Create a custom field on Loyalty Ledger object

4. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Install CRM Analytics package
B) Create standard Salesforce reports and dashboard
C) Assign Analytics for Loyalty User Permissions.
D) Create an App using existing templates
E) Schedule dataflow for the analytics

5. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Use Issue voucher from the Loyalty Program Member page.
B) Use the "issue Voucher" flow template.
C) Assign a voucher definition from the customer's Loyalty Program Member.
D) Activate the voucher assignment batch.

Solutions: