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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The CTI server makes a direct SQL query to the CRM database.
B) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
C) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
D) The ICD engine fetches the data as part of the routing logic.

2. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A) Rolling back the software to a previous version.
B) Deploying the solution to groups of users or sites incrementally to mitigate risk.
C) Installing all components at once.
D) Training agents after the system is live.

3. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) The real-time wallboard.
B) An Omni-channel Interaction Journey Report
C) The agent performance report.
D) A separate report for each channel.

4. What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A) Progressive dialing is faster and more aggressive than predictive dialing.
B) Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
C) There is no significant difference.
D) Predictive dialing is only for surveys, while progressive is for sales.

5. The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.

A) True
B) False

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