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Salesforce Certified Business Analyst Sample Questions:

1. The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.
What did the business analyst fall to do during sprint planning'?

A) Calculate the sprint capacity correctly
B) Create a burndown list of sprint tasks
C) Prioritize the sprint backlog with stakeholders

2. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A) Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
B) Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
C) Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

3. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

A) Give a perspective from a relatable persona that shows the development team can solve their business challenges.
B) Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
C) Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

4. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A) Scope, resource, and documentation impact
B) Team, budget, and timeline impact
C) Technical, operational, and regulatory impact

5. Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A) Process maps
B) Acceptance criteria
C) User stories

Solutions: