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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Required Products must be added to both the Work Order and all Work Order Line Items.
B) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
C) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
D) Quantity and Unit of Measure are required when adding a Required Product.

2. Which three objects are associated to the Work Type? Choose 3 answers

A) Skill Requirements
B) Articles
C) Products Required
D) Service Appointments
E) Resources

3. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Dispatcher License
B) Resource License
C) Salesforce License
D) Scheduling License

4. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) jobs require consecutive days of work and can span over weekends.
B) Jobs can take longer than the available resources hours in a day.
C) jobs need to be performed at the same site on the same day of the week.
D) jobs require multiple stages of work performedby different resources.

5. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
B) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
C) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."

Solutions: