B2B-Solution-Architect Exam Training Practice Tests (Salesforce Certified B2B Solution Architect)]

Question 1

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

A. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site. B. Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site. C. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site. D. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

Correct Answer: D

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Question 2

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Select an AppExchange app that sends a survey to each customer after a work order is completed. B. Use the existing survey tool by integrating the responses to Case number and User record. C. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record. D. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

Correct Answer: C

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Question 3

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A. Suggest that the executive team tie performance metrics to Salesforce usage. B. Create recurring office hours for end usersto call in to speak directly with the Solution Architect. C. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. D. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

Correct Answer: C,D

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Question 4

Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers

A. Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object. B. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object. C. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object. D. Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.

Correct Answer: A,C

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Question 5

Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers

A. The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session. B. Picklist fields will need to be loaded as Text fields into the big Object. C. Picklist fields will need to be marked as required for indexing in the Big Object D. The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.

Correct Answer: A,B

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Question 6

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A. Fix the scope of the sprint during release planning regardless of how long it takes. B. Create a regular sprint cadence across the different teams to demonstrate new functionality. C. Use the last sprint of the release to stabilize it and eliminate identified issues. D. Utilize the last sprint to include functionality that was missed from previous sprints.

Correct Answer: B,C

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Question 7

At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

A. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service. B. Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer. C. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service. D. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

Correct Answer: D

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Salesforce Certified B2B Solution Architect - B2B-Solution-Architect Exam Practice Test