C-C4H520-02 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers?
Note: There are 3 correct answers to this question.

A. Dispatchers B. Subsidiaries C. Managers D. Freelancers E. Partners

Correct Answer: B,D,E

Question 2

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

A. Landing page B. Portal logo C. Portal background image D. Menu icons E. Main and accent colors

Correct Answer: B,C,E

Question 3

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

A. The system will update the inventory count of reserved materials in a standalone scenario. B. A planner can create service calls with reserved materials from an integrated ERP system. C. You can approve consumed reserved materials in the Time and Material journal. D. You can plan and reserve materials in both the Web and mobile applications.

Correct Answer: B,D

Question 4

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?

A. The equipment does NOT have an external ID. B. The equipment has NO previous history. C. The equipment does NOT have Moment-Sets. D. The equipment is reported as Operational.

Correct Answer: C

Question 5

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A. Use pre-assembled reports. B. Import queries. C. Modify an existing query or create a new query. D. Use pre-assembled queries.

Correct Answer: C,D

Question 6

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

A. The dispatcher must release the assignment. B. The dispatcher must approve the assignment. C. The technician must approve the assignment. D. The technician must release the assignment.

Correct Answer: A

Question 7

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Ticket routing rules B. Customer self-service C. Service level agreement D. Automated scheduling

Correct Answer: B,D

Question 8

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

A. Variables B. Object type C. Permissions D. Conditions E. Actions

Correct Answer: A,D,E

Question 9

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

A. Text Input, Description, Picker, Status B. Text Input, Picker, Series, Attachment C. Text Input, Picker, Status, Series D. Text Input, Status, Series, Formula E. Picker, Status, Series, Number Input

Correct Answer: B,C,E

SAP Certified Application Associate - SAP Field Service Management 2005 - C-C4H520-02 Exam Practice Test