ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE Exam Practice Test

What is the best method to establish customer requirements with multiple customers on a complicated product?

A manufacturer purchases a square part for use in an assembly. The part contains four pins equally spaced from the center, and one of the four pins is shorter than the other three. The quality manager received data indicating that the parts are being oriented incorrectly by the automated assembly machine. A multifunctional team investigates the problem and recommends making a 45° cut on the corner of the part near the shortest pin, as shown in the drawing below.

This modification reduces the number of assembly errors significantly. The process used to correct the assembly problem is known as:

In order to manage the needs of multiple customers, the management group should first

Which of the following tools can be used to conduct a time series analysis of process performance?

If responsiveness is identified as a major problem in providing excellent customer service, which of the following would be an appropriate solution?

Which of the following approaches to explaining the importance of quality is likely to capture the attention of executive management?

In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?

A company is establishing customer contact requirements to provide measurable performance levels for all front-line employees who interact directly with customers. To make these requirements effective, the company must also take which of the following actions?

A service provider decides to expand its operations and determines that the company will need three quality engineers to assist with the expansion. Making the decision to hire these engineers as a means of supporting the company ' s growth is an example of:

Which of the following factors should be prioritized when assessing a supplier ' s risk to internal production processes?

Constructive methods to address resistance to change include

What is the primary benefit of a team developing a vision statement for a new project?

When a project requires collaboration among different functional areas, the first step for the project manager should be to