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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

How can you set a preference that is local to your machine?

A. By selecting File > Options
B. By selecting File > Settings
C. By selecting File > Configuration
D. By selecting Navigation pane > Configuration > Staff Management > Profiles

Question 2

Which three requirements can be implemented by using workspace rules?

A. Dynamically setting the URL for browser control
B. Triggering escalation mails to the manager after the escalation time is over
C. Calling a CPM script
D. Calling an add-in
E. Prompting a customer care executive to dynamically open a guide

Question 3

Which four view modes are available in the Report Editor?

A. Report View
B. Design View
C. Graphical View
D. Database View
E. Layout View
F. Data Set View

Question 4

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A. The change is reflected across all interfaces by default.
B. You need to copy and paste the source code across the multiple interfaces.
C. You need to re-create the message template across the multiple interfaces.
D. You need to use the export and import option.

Question 5

Which two types of joins are available in analytics?

A. Inner
B. Internal
C. Outer LTD) External
D. Peripheral
E. Intersection

Solutions: