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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 4
B) 2
C) 1
D) 3

2. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Under destination enter a fallback extension and fill in the Sales hunt group call number.
B) Create an ARS with the DID/DDI of the CEO.
C) Create an Incoming Call Route with a default destination of the CEO.
D) Under destination create an overflow extension to route calls to the Sales hunt group.

3. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) ''Agent1''cannot be used as a name for a CCR agent.

4. Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?

A) IP Office Manager
B) one-X@ Portal
C) VoiceMail Pro Client
D) Embedded File Manager

5. When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A) Continuous Log
B) Development Tracing
C) Resource view
D) Snapshot
E) Selective View

Solutions: