• Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya Aura
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72201X
  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Sep 22, 2026
  • No. of Questions: 96 Questions and Answers
  • Download Limit: Unlimited

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Avaya 72201X Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- Fault isolation and diagnostic tools
- System monitoring and performance analysis
Session Manager- SIP routing and session handling
- Integration with enterprise telephony services
System Manager- System configuration and management
- Security and user provisioning
Communication Manager- Call routing and feature configuration
- User administration and endpoints
Avaya Aura Core Architecture- System architecture and components overview
- Core services and communication flows
Messaging and Unified Communications- UC application integration concepts
- Voicemail and messaging integration

Avaya Aura® Core Components Support Certified Sample Questions:

A customer called Avaya Support after their telecom administrator was unable to add 50 new telephones for new hires. Avaya Support determined that the number of telephones exceeded the capacity the system could support. Which pre-implementation step was omitted?

  • A. Providing accurate licensing specifications.
  • B. Testing all third-party equipment and software.
  • C. Verifying that the version installed is compatible with existing versions.
  • D. Ensuring that the hardware meets the requirements.
  • E. Accessing support.avaya.com to verify customer systems compatibility.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What is the function of a Virtual Network Region?

  • A. It makes DSP resources available in other Network Regions.
  • B. It allows Inter-Gateway Alternate Routing (IGAR).
  • C. It enables the use of different codecs between Network Regions.
  • D. It allows one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth.
  • E. It prevents oversubscription of WAN links for interconnecting Network Regions with different bandwidth limitations.
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls. Which command in Avaya Aura Communication Manager (CM) can the administrator execute to determine if the H.248 Gateways were placed in a maintenance busy state?

  • A. Trace trunk x
  • B. Status health
  • C. Status signaling group x
  • D. Status maintenance busy
  • E. Status media-gateways
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Session Manager (SM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

  • A. PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
  • B. PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
  • C. None of the above.
  • D. PPM is downloaded to the Remote Worker telephone from CM.
  • E. PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

After implementation, the Avaya Aura Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura System Manager (SMGR) cannot connect to SM, but can connect to other network components. Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?

  • A. Avaya Aura System Manager (SMGR)
  • B. Avaya Aura Session Manager (SM)
  • C. Avaya Aura Communication Manager (CM)
  • D. Network switch configuration
  • E. Avaya Aura Utility Server (US)
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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