• Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Certification Provider: Microsoft
  • Corresponding Certification:Microsoft Outlook 2016
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77-731
  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Jul 06, 2026
  • No. of Questions: 35 Questions and Answers
  • Download Limit: Unlimited

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Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • manage multiple accounts, add an account Print and save information
  • Navigation Pane, configure reviews
Topic 2
  • Sort messages, move messages between folders
  • add new local folders, apply categories
Topic 3
  • create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant
Topic 4
  • Create calendar items, create recurring calendar items, cancel calendar items
  • Create and manage calendars
Topic 5
  • export messages to a data file
  • Format text, insert hyperlinks
  • apply themes and styles
Topic 6
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 7
  • Manage the Outlook environment for productivity
  • Print message, calendar, contact, or task information
Topic 8
  • configure Junk Email and Clutter settings
  • flag outgoing messages for follow up
Topic 9
  • Customize reply messages, change text formats for all outgoing messages
Topic 10
  • adjust viewing details for calendars, modify calendar time zones
  • set free or busy status for calendar items

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Skills measured

  • Manage the Outlook environment for productivity (20-25%)
  • Manage contacts and groups (10-15%)
  • Manage schedules (35-40%)
  • Manage messages (35-40%)

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Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

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