• Exam Code: 920-181
  • Exam Name: CallPilot RIS.5.0 Engineering
  • Certification Provider: Nortel
  • Corresponding Certification:NCSS
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920-181
  • Exam Code: 920-181
  • Exam Name: CallPilot RIS.5.0 Engineering
  • Updated: Aug 14, 2026
  • No. of Questions: 59 Questions and Answers
  • Download Limit: Unlimited
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Nortel 920-181 Exam Syllabus Topics:

SectionObjectives
Topic 1: CallPilot Rls. 5.0 Architecture- CallPilot System Overview
  • 1. CallPilot components and architecture
  • 2. Hardware and software requirements
  • 3. Integration with communication systems
Topic 2: Maintenance and Troubleshooting- Operations and Support
  • 1. System monitoring and diagnostics
  • 2. Backup and recovery procedures
  • 3. Fault isolation and performance optimization
Topic 3: Installation and Configuration- System Deployment
  • 1. Initial system configuration
  • 2. Installation procedures
  • 3. Licensing and feature activation
Topic 4: Networking and Integration- System Connectivity
  • 1. Network configuration
  • 2. PBX integration
  • 3. Directory and email integration
Topic 5: Messaging Services Administration- Mailbox and Messaging Management
  • 1. Distribution lists and messaging services
  • 2. Mailbox creation and administration
  • 3. Unified messaging features

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