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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. How can you identify which applications are installed on your Mac?

A) Disk Utility is the primary application for creating and managing disk images.
B) The Activity Monitor application is used to monitor open processes and applications.
C) Three ways to forcibly quit an application from thegraphical interface are from the Force Quit Application dialog accessed from the Apple menu; from the Dock application shortcut menu accessed by Control-clicking or right-clicking the application's icon; or from the /Applications/Utilities/ Activity Monitor application.
D) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.

2. Review the screenshots of a Mac computer's Network pane, and then answer the question below.

If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?

A) Ethernet
B) Wi-Fi
C) Neither interface: this computer cannot communicate with the server at 17.20.8.9.
D) Either interface may be used, based on automatic routing.

3. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) The Mac is not enrolled with Profile Manager.
B) Profiles have been disabled in the Security & Privacy pane of the Mac.
C) There are no profiles installed on the Mac.
D) You are not logged in as an administrator user.

4. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
B) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
C) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
D) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.

5. Bluetooth devices must be paired to each other forcommunication to occur. Bluetoothpreferences in the System Preference application is responsible for pairing your Mac withBluetooth peripherals. You can quickly open Bluetooth preferences from the Bluetooth statusmenu.

A) What are some privacy and security concerns with the Spotlight service?
B) Which items aren't loaded when OS X Safe Boots?
C) Which action must take place in order for a Mac to communicate with a Bluetooth peripheral? Where can this be configured?
D) What two methods are used to hide items from the Finder?

Solutions: