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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A) Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
B) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
C) Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
D) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.

2. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
D) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

3. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Ensure platform Events mode is enabled for Order Management
B) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
C) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
D) Split Line Items in the same order before submitting the order and request an increase to order size limits

4. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Premise
C) Place
D) Service Account

5. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
B) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C) Ensure platform events mode is enabled
D) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Solutions: