- Exam Code: 132-S-911
- Exam Name: Specialist IP Telephony Implement and Support Elective Exam
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 132-S-911 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration & Maintenance | 25% | - System Backup & Restore - User and Station Administration - Performance Monitoring - Security Configuration |
| Topic 2: Troubleshooting & Problem Resolution | 15% | - Gateway & Trunk Troubleshooting - Call Quality & Media Issues - System Log Analysis - Endpoint Registration Problems |
| Topic 3: Features & Services Implementation | 15% | - SIP Trunking & SES Integration - Voice Mail & Messaging Integration - Advanced Call Features - Call Routing & Dial Plans |
| Topic 4: Installation & Initial Configuration | 25% | - Network Integration & IP Connectivity - Basic Call Processing Setup - Server and Gateway Installation - Firmware and Software Updates |
| Topic 5: System Architecture & Components | 20% | - Licensing & Software Structure - Media Gateways (G250, G350, G450, G650) - IP Endpoints & Phones - Avaya Communication Manager |
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