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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.

2. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
B) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.
C) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.
D) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.

3. Which Windows command is used to find out which ports your server is currently using?

A) netsh interface dump
B) show ports
C) portqry
D) netstat -an
E) ipconfig /displaydns

4. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) No, this feature only works using the Compact Contact Center.
C) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, but a supervisor has to install the CCV software.

5. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from the extension form in the Manager application.
B) Determine from Extension Status in SSA.
C) Verify that the .bin file is in the Manager folder.
D) Determine from H.323 Phone Status in System Monitor.
E) Look at the files names from the phone menu.

Solutions: