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Avaya 3782X Exam Syllabus Topics:

SectionWeightObjectives
Contact Center Applications20%- Application design
  • 1. Agent and supervisor functionality
  • 2. Reporting and monitoring requirements
  • 3. Multimedia routing concepts
Solution Architecture and Design25%- IP Office Contact Center solution design
  • 1. Determine system architecture
  • 2. Plan scalability and redundancy
  • 3. Select appropriate components and licensing
Implementation Planning and Best Practices20%- Deployment planning
  • 1. Validation and testing
  • 2. Migration and upgrade considerations
  • 3. Documentation and best practices
Customer Requirements Analysis15%- Business and contact center requirements
  • 1. Identify customer business objectives
  • 2. Analyze operational requirements
Networking and Integration20%- Infrastructure planning
  • 1. Third-party application integration
  • 2. Network requirements
  • 3. Integration with Avaya IP Office platform

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