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Avaya 61451T Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Trunking and Connectivity | - External network integration
- 1. Network signaling protocols
- 2. PSTN connectivity
- Trunk configuration
- 1. ISDN/PRI trunk configuration
- 2. SIP trunking basics
|
| Topic 2: Call Features and Applications | - Core call handling features
- 1. Call forwarding and transfer
- 2. Call hold and conferencing
- Advanced features
- 1. Announcements and messaging integration
- 2. Vectoring and call center features
|
| Topic 3: System Architecture and Core Components | - Avaya Aura Communication Manager architecture overview
- 1. Core server roles and components
- 2. Signaling and media flow basics
|
| Topic 4: Security and Survivability | - System security
- 1. User access control
- 2. Authentication mechanisms
- High availability and redundancy
- 1. Failover mechanisms
- 2. Survivability configuration
|
| Topic 5: System Administration and Configuration | - Initial system setup
- 1. License and feature activation
- 2. System parameters configuration
- Day-to-day administration tasks
- 1. System access and administration interfaces
- 2. Backup and restore procedures
|
| Topic 6: User, Station, and Endpoint Management | - User management
- 1. User profiles and permissions
- 2. Hunt groups and coverage paths
- Station administration
- 1. Extension and endpoint provisioning
- 2. Feature button configuration
|
| Topic 7: Dial Plan and Call Routing | - Dial plan configuration
- 1. Extension numbering plans
- 2. Digit conversion and manipulation
- Routing mechanisms
- 1. ARS (Automatic Route Selection)
- 2. AAR (Automatic Alternate Routing)
|
| Topic 8: Maintenance, Monitoring, and Troubleshooting | - System monitoring
- 1. Performance monitoring tools
- 2. Alarm management
- Troubleshooting procedures
- 1. Log analysis and system recovery
- 2. Call failure diagnosis
|
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
1. What is the primary function of Avaya Aura Communication Manager within the core architecture?
A) To handle media processing tasks
B) To provide external database connectivity
C) To manage user interfaces and client applications
D) To serve as a routing and signaling server
2. What information do Alarms, Error, and Event reports typically include for troubleshooting?
A) User access logs and timestamps
B) Detailed descriptions of the error and suggested fixes
C) Predictions about potential future system issues
D) Financial implications of errors
3. Which feature interaction within Communication Manager ensures that calls are not lost during high usage periods?
A) Call Coverage and Priority Calling
B) Bridged Call Appearance and Call Transfer
C) Call Hold and Conference
D) Autodial and Abbreviated Dialing
4. What types of endpoints can be managed by Communication Manager?
A) Computers and smartphones only
B) Only SIP-enabled devices
C) Analog, digital, and IP phones
D) Wireless routers and modems
5. What best practices are associated with managing different types of logs in Communication Manager?
A) Keeping all logs indefinitely for compliance
B) Analyzing logs daily to detect anomalies
C) Encrypting logs to protect sensitive information
D) Regularly deleting logs to free up storage
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |