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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C. From the CMS menu. Maintenance Connection Status shows a link operational.
D. The /cms/install/logdir/admin. log shows a link is operational.
E. The arrow an the CMS menu is up

Question 2

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CMS version is misconfigured on the system-parameters features form.
B. There is no network connection to CLAN.
C. CM version is not matching CMS setup.
D. CMS version is not configured an the system-parameters features farm,

Question 3

Which packet is needed to have skill available instead of hunt groups?

A. Silver
B. Standard with EAS
C. Elite with EAS
D. Premium

Question 4

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A. Messaging skill
B. Route-to number
C. Route-to digits
D. Collect digits
E. Converse-on skill

Question 5

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
B. The nightly archivers far ACD1 and ACD2 have not complete yet.
C. The nightly archiver for ACD3 failed to run successfully.
D. The nightly backup was in contention far the nightly archiver for ACD3.

Solutions: