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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Integrated System Logging and Network Diagnostics | 20% | - Network and SIP diagnostics
- SSA and Monitor tools usage
- Connectivity troubleshooting
- System logging and analysis
|
| Topic 2: Data Backup, Restoration and System Upgrades | 20% | - Configuration management
- System recovery processes
- Backup and restore procedures
- Software and firmware upgrades
|
| Topic 3: Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components
- User and extension configuration
- System administration and management
- Security settings and policies
|
| Topic 4: System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures
- Alarm identification and resolution
- Fault isolation and troubleshooting
- Performance monitoring
|
| Topic 5: Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration
- System monitoring tools
- Call routing and short codes
- Call behavior analysis
|
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?
A. on the voicemail server
B. on the UCM
C. on the user's PC
D. on the IP Office system's internal memory
Question 2
Assuming the Security setting is at its default status, which Service User in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal?
A. ServiceUser
B. Administrator
C. EnhTcpaService
D. BusinessPartner
Question 3
In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?
A. The new codecs are not supported by the system.
B. The user's profile has not been correctly configured.
C. The user is not set up as an agent in the system.
D. The IP Office is configured with the Essential Edition only.
Question 4
Which Avaya IP Office application is used to access the Security Settings for the system?
A. Avaya IP Office Manager application
B. Avaya Aura System Manager
C. Avaya IP Office Web Self Administration application
D. Avaya IP Office Monitor application
Question 5
Which requirement is needed to allow a user to use the Softconsole application?
A. Enable Receptionist on the users profile options.
B. Enable the Softconsole in the users profile options.
C. Enable the Softconsole for the hunt group that the user is a member of.
D. Verify that enough Power User licenses are available.
Solutions:
Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: B |