• Exam Code: 78202T
  • Exam Name: Avaya IP Office™ Platform Support Online Test
  • Certification Provider: Avaya
  • Corresponding Certification:ACSS
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Avaya 78202T Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integrated System Logging and Network Diagnostics20%- Network and SIP diagnostics
- SSA and Monitor tools usage
- Connectivity troubleshooting
- System logging and analysis
Topic 2: Data Backup, Restoration and System Upgrades20%- Configuration management
- System recovery processes
- Backup and restore procedures
- Software and firmware upgrades
Topic 3: Avaya IP Office Platform and Security Administration20%- Platform architecture and components
- User and extension configuration
- System administration and management
- Security settings and policies
Topic 4: System Status, Troubleshooting and Alarm Management20%- Issue escalation procedures
- Alarm identification and resolution
- Fault isolation and troubleshooting
- Performance monitoring
Topic 5: Call Flow Configuration and System Monitoring20%- Voicemail and UCM configuration
- System monitoring tools
- Call routing and short codes
- Call behavior analysis

Avaya IP Office™ Platform Support Online Test Sample Questions:

Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?

  • A. on the voicemail server
  • B. on the UCM
  • C. on the user's PC
  • D. on the IP Office system's internal memory
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Assuming the Security setting is at its default status, which Service User in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal?

  • A. ServiceUser
  • B. Administrator
  • C. EnhTcpaService
  • D. BusinessPartner
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?

  • A. The new codecs are not supported by the system.
  • B. The user's profile has not been correctly configured.
  • C. The user is not set up as an agent in the system.
  • D. The IP Office is configured with the Essential Edition only.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Which Avaya IP Office application is used to access the Security Settings for the system?

  • A. Avaya IP Office Manager application
  • B. Avaya Aura System Manager
  • C. Avaya IP Office Web Self Administration application
  • D. Avaya IP Office Monitor application
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which requirement is needed to allow a user to use the Softconsole application?

  • A. Enable Receptionist on the users profile options.
  • B. Enable the Softconsole in the users profile options.
  • C. Enable the Softconsole for the hunt group that the user is a member of.
  • D. Verify that enough Power User licenses are available.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

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