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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A. Static-shielding bags
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Metal work surface

Question 2

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A. AppleTalk
B. TCP/IP
C. IPX
D. NetBIOS

Question 3

The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A. Unplug the computer immediately.
B. Drain and refill the liquid cooling system.
C. Let the computer run overnight to evaporate any spilled liquid.
D. Use a patch kit to re-seal the leak.

Question 4

Which of the following tools is required to open a Mac mini?

A. Torx T-15 screwdriver
B. CRT discharge tool
C. Sharpened putty knife
D. 5 mm hex nut driver
E. Torque screwdriver

Question 5

A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A. Mac OS X Software Update
B. Network system preferences
C. The Internet Connect application
D. Computer and cable modem compatibility

Solutions: