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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the four erase options available in Disk Utility? How are they all different?

A) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
B) Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder
C) Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.
D) The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment

2. What are the primary user session stages in OS X? What are the visual and audible cues of these items?

A) During user logout, the user's loginwindow process doesthe following: requests that all user applications quit;automatically quits any user background processes; runs any logout scripts; records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's loginwindow and launched processes.
B) Each primary stage of the user session can be indicated by the following: the loginwindow process displays the login screen; the userlaunchedprocess loads applications like the Finder after user authentication; and the user environment is active any time the user is logged into the system.
C) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
D) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.

3. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.

A) What happens during system shutdown?
B) What are the advantages of application sandboxing?
C) What does the master password do?
D) What are Safe Sleep and Power Nap?

4. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you prevent a user from installing software updates?
B) How can you ensure that previously deleted items are securely erased?
C) How can you select a new printer driver for a configured printer?
D) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?

5. In Network preferences, all network service interfaces with a green status indicator are
being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.

A) In Network preferences, how can you tell which interface is currently being used for network activities?
B) Which five network file services can you connect to from the Finder's Connect to Server dialog?
C) How can an OS X system automatically connect to a Wi-Fi network?
D) How can you verify basic connectivity to another network host?

Solutions: