Exam Name: ITIL® Foundation
Certification Provider: BCS
Corresponding Certification: BCS Certification
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Check Updated on: Jul 21, 2026
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Practices & Lifecycle Activities | - Change enablement - Incident management - Service desk and support practices |
| ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |
| Continual Improvement | - Continual improvement model - Application of improvement in services |
| Four Dimensions of Product and Service Management | - Value streams and processes - Information and technology - Organizations and people |
| Service Management Concepts | - Key ITIL concepts and terminology - Purpose and value of service management |
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