• Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Certification Provider: IBM
  • Corresponding Certification:Certified Specialist
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C9020-971
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Oct 27, 2026
  • No. of Questions: 55 Questions and Answers
  • Download Limit: Unlimited

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Storage Administration and Management- Volume provisioning and configuration
- Capacity planning and optimization
- Storage monitoring and performance management
Topic 2: Troubleshooting and Support- Common storage issues and diagnostics
- Performance troubleshooting
- Log analysis and problem determination
Topic 3: IBM Storage Solutions Overview- IBM storage product portfolio overview
- Enterprise storage system components
Topic 4: Data Protection and Availability- Replication technologies
- Backup and restore concepts
- High availability and disaster recovery
Topic 5: Storage Fundamentals- Storage architectures and tiers
- Basic storage concepts (block, file, object)
- RAID concepts and data protection mechanisms
Topic 6: SAN and Networked Storage- Fibre Channel SAN concepts
- iSCSI and IP-based storage networking
- Zoning, masking, and connectivity

IBM Enterprise Storage Technical Support Sample Questions:

What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?

  • A. More power consumption
  • B. More disk drives
  • C. More performance
  • D. More servers
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

  • A. Place the order with only 6 modules then perform a MES upgrade.
  • B. Place the order with just 1 TB drives.
  • C. Place the order with height and weight reduction delivery.
  • D. Place the order, then have the installer take apart and reassemble the XIV.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

  • A. IBM DS8870
  • B. IBM FlashSystem 840
  • C. IBM FlashSystem 820
  • D. IBM XIV
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. Uses a subset of drives to rebuild data
  • B. Faster rebuild of data on failed drives
  • C. More predictable performance
  • D. Load on drives is increased during array rebuild
  • E. Dedicated spare drives
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Which XIV option addresses rapid data growth and financial concerns?

  • A. Advanced System Placement
  • B. IBM Global Financing
  • C. Growth on Demand
  • D. Distributed Data
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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