First-line service

The services provided by our L5M9 test questions are quite specific and comprehensive. First of all, our test material comes from many experts. The gold content of the materials is very high, and the updating speed is fast. By our L5M9 exam prep, you can find the most suitable information according to your own learning needs at any time, and make adjustments and perfect them at any time. Our L5M9 learning materials not only provide you with information, but also for you to develop the most suitable for your learning schedule, this is tailor-made for you, according to the timetable to study and review. I believe you can improve efficiency. Our L5M9 exam prep will give you a complete after-sales experience. You can consult online no matter what problems you encounter. You can get help anywhere, anytime in our L5M9 test material.

Free update system

We value every customer who purchases our L5M9 test material and we hope to continue our cooperation with you. Our L5M9 test questions are constantly being updated and improved so that you can get the information you need and get a better experience. Our L5M9 test questions have been following the pace of digitalization, constantly refurbishing, and adding new things. I hope you can feel the L5M9 exam prep sincerely serve customers. We also attach great importance to the opinions of our customers. As long as you make reasonable recommendations for our L5M9 test material, we will give you free updates to the system's benefits. The duration of this benefit is one year, and L5M9 exam prep look forward to working with you.

Three versions available

Our L5M9 test questions are available in three versions, including PDF versions, PC versions, and APP online versions. Each version has its own advantages and features, L5M9 test material users can choose according to their own preferences. The most popular version is the PDF version of L5M9 exam prep. The PDF version of L5M9 test questions can be printed out to facilitate your learning anytime, anywhere, as well as your own priorities. The PC version of L5M9 exam prep is for Windows users. If you use the APP online version, just download the application. Program, you can enjoy our L5M9 test material service.

If you are a person who desire to move ahead in the career with informed choice, then the L5M9 test material is quite beneficial for you. Our L5M9 pdf is designed to boost your personal ability in your industry. To enhance your career path with your certification, you need to use the valid and latest L5M9 exam guide to assist you for success. Our L5M9 practice torrent offers you the realistic and accurate simulations of the real test. The questions & answers are so valid and updated with detail explanations which make you easy to understand and master. The aim of our L5M9 practice torrent is to help you successfully pass.

DOWNLOAD DEMO

CIPS Operations Management Sample Questions:

1. The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A) yes- the most important objectives from each department will be selected to create the corporate objectives
B) yes- these individual objectives will collectively make up the corporate objectives
C) no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
D) no- the corporate objectives are set first

2. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 6?

A) communication gap
B) standards gap
C) delivery gap
D) satisfaction gap

3. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 4?

A) mixed maintenance
B) condition-based maintenance
C) preventative maintenance
D) run-to-breakdown maintenance

4. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management ensures there are sufficient goods produced to meet customer demand
B) yes- operations management is ensuring a company has the correct resources to create goods
C) no - operations management can also be concerned with the creation of intangible goods
D) no- operations management is concerned with ensuring the organisation is profitable

5. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 4?

A) finance
B) procurement
C) production
D) sales

Solutions: