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- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Certification Provider: Peoplecert
- Corresponding Certification:Peoplecert Certification
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Instant Download Peoplecert : CMS7 Questions & Answers as PDF & Test Engine
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Sep 12, 2026
- No. of Questions: 370 Questions and Answers
- Download Limit: Unlimited
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
| Topic 2: Key ITIL Functions and Roles | - Application management - Service desk - Technical management |
| Topic 3: ITIL Service Lifecycle | - Continual Service Improvement
|
Peoplecert ITIL V3 Foundation Sample Questions:
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
- A. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
- B. Measuring the effectiveness and efficiency of Service Design and the supporting processes
- C. Produce and maintain all necessary Service Transition packages
- D. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
Correct Answer: C 🗳️
Which Service Design process makes the most use of data supplied by Demand Management?
- A. Service Catalogue Management
- B. Service Level Management
- C. Capacity Management
- D. IT Service Continuity Management
Correct Answer: C 🗳️
In which document would you expect to see an overview of actual service achievements against targets?
- A. Operational Level Agreement (OLA)
- B. Capacity Plan
- C. Service Level Agreement (SLA)
- D. SLA Monitoring Chart (SLAM)
Correct Answer: D 🗳️
Which of the following is the CORRECT definition of a Release Unit?
- A. A function described within Service Transition
- B. The portion of a service or IT infrastructure that is normally released together
- C. The team of people responsible for implementing a release
- D. A measurement of cost
Correct Answer: B 🗳️
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
- A. People, Process, Products, Technology
- B. People, Process, Products, Partners
- C. People, Products, Technology, Partners
- D. People, Process, Partners, Suppliers
Correct Answer: B 🗳️
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