Who should take the 500-052 exam
The Cisco IP Contact Center Express Specialist certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Cisco Cisco IP Contact Center Express Specialist Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Deploying Cisco Unified Contact Center Express 500-052 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Cisco 500-052 Exam then he should take this exam.
Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview
The benefit in Obtaining the 500-052 Exam Certification
- Cisco IP Contact Center Express Specialist Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
- Cisco IP Contact Center Express Specialist have the knowledge to use the tools to complete the task efficiently and cost-effectively than the other non-certified professionals lack in doing so.
- Cisco IP Contact Center Express Specialist have more useful and relevant networks that help them in setting career goals for themselves. Cisco IP Contact Center Express Specialist Certification provide them with the right career direction than non certified usually are unable to get.
- Cisco IP Contact Center Express Specialist is distinguished among competitors. Cisco IP Contact Center Express Specialist certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- Cisco IP Contact Center Express Specialist Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
- Cisco IP Contact Center Express Specialist will be confident and stand different from others as their skills are more trained than non-certified professionals.
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Cisco 500-052 Exam Certification Details:
| Recommended Training | Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 |
| Number of Questions | 45-55 |
| Exam Name | Deploying Cisco Unified Contact Center Express |
| Exam Code | 500-052 UCCXD |
| Duration | 60 minutes |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-052 Sample Questions |
| Exam Registration | PEARSON VUE |
| Exam Price | $300 USD |
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How much 500-052 Exam Cost
The price of the 500-052 exam is $150 USD.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Agent and Desktop Integration | - Cisco Finesse configuration
- Supervisor and reporting tools
- Agent skill-based routing
|
| Topic 2: Call Routing and Call Flows | - Dial plan integration
- Contact service queues and triggers
- Basic and advanced call routing concepts
|
| Topic 3: IVR and Scripting | - Cisco Unified CCX scripting fundamentals
- IVR call flow design
- Prompt management and localization
|
| Topic 4: UCCX Architecture and Components | - Integration with Cisco Unified Communications Manager (CUCM)
- Cisco Unified Contact Center Express architecture overview
- System sizing and deployment models
|
| Topic 5: Administration and Troubleshooting | - System administration tasks
- Monitoring and logging
- Common deployment issues and resolution
|