Exam Name: Designing Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist
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Instant Download Cisco : 500-440
Check Updated on: Sep 16, 2026
No. of Questions: 88 Questions & Answers with Exam Engine
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Trunking and dial plan design - Integration with Unified CCE |
| Network Design Considerations | 20% | - Bandwidth and QoS requirements - Security and firewall topology - Latency, jitter, and packet loss thresholds |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Sizing and Scalability | 12% | - Component capacity planning - Agent and call volume sizing - Growth and scalability planning |
| Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Finesse desktop design - Unified ICM design and routing logic - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design |
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