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| Section | Objectives |
|---|---|
| Scripting and Call Control | - Routing scripts design
|
| Cisco Unified Contact Center Enterprise Architecture | - UCCE system components and architecture
|
| Administration and Maintenance | - User and agent management - System monitoring and reporting |
| Installation and Deployment | - UCCE software installation
|
| Configuration and Implementation | - Call routing configuration
|
| Troubleshooting | - Common deployment issues - Call flow debugging |
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