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EXIN ITIL Foundation (V4) Sample Questions:

1. Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

A) Start where you are
B) Progress iteratively with feedback
C) Optimize and automate
D) Focus on value

2. How does a service consumer contribute to the reduction of disk?

A) By communicating constraints
B) By managing server hardware
C) By paying for the service
D) By managing staff availability

3. What is an event?

A) Cause of one or more incidents
B) Any change of state that has significance for the management of a service or other configuration item
C) An unplanned interruption to a service or reduction in the quality of a service
D) The addition, modification, or removal of anything that could have a direct or indirect effect on services

4. Which Guiding principle says that it is not usually necessary to build something new?

A) Progress iteratively with feedback
B) start where you are
C) Think and work holistically
D) Focus on value

5. Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A) Service transition
B) Service operation
C) Service strategy
D) Continual service improvement
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