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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Incident management and service request management
C) Service request management and deployment management
D) Change enablement and incident management

2. Which step of the continual improvement model includes baseline assessments?

A) Where do we want to be?
B) Where are we now?
C) Did we get there?
D) What is the vision?

3. Which statement about service offerings is CORRECT?

A) Service offerings describe how providers and consumers cooperate to co-create value
B) Each service should be described to consumers as a single service offering
C) The same product can be used as a basis for more than one service offering
D) Service offerings include the transfer of goods from the consumer to the provider

4. What is the starting point for optimization?

A) Determining where the most positive impact would be
B) Standardizing practices and services
C) Understanding the vision and objectives of the organization
D) Securing stakeholder engagement

5. Which describes an unresolved problem which has been already analysed?

A) An incident
B) A workaround
C) A known error
D) A risk

Solutions: