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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | |
| Key Concepts of Service Management | - Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management |
| Service Value Chain Activities | |
| ITIL Practices | - Technical Management Practices - General Management Practices - Service Management Practices |
EXIN ITIL 4 Foundation Sample Questions:
Which two practices interact the MOST with the service desk practice?
- A. Deployment management and change enablement
- B. Incident management and service request management
- C. Service request management and deployment management
- D. Change enablement and incident management
Correct Answer: B 🗳️
Which step of the continual improvement model includes baseline assessments?
- A. Where do we want to be?
- B. Where are we now?
- C. Did we get there?
- D. What is the vision?
Correct Answer: B 🗳️
Which statement about service offerings is CORRECT?
- A. Service offerings describe how providers and consumers cooperate to co-create value
- B. Each service should be described to consumers as a single service offering
- C. The same product can be used as a basis for more than one service offering
- D. Service offerings include the transfer of goods from the consumer to the provider
Correct Answer: C 🗳️
What is the starting point for optimization?
- A. Determining where the most positive impact would be
- B. Standardizing practices and services
- C. Understanding the vision and objectives of the organization
- D. Securing stakeholder engagement
Correct Answer: C 🗳️
Which describes an unresolved problem which has been already analysed?
- A. An incident
- B. A workaround
- C. A known error
- D. A risk
Correct Answer: C 🗳️
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