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Best preparation guide For Genesys GE0-702 Certification Exam
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| Section | Objectives |
|---|---|
| System Integration | - External system and CRM integration basics - Telephony integration concepts |
| Developer Configuration and Scripting | - IVR/voice application development concepts - Routing strategies and strategy development |
| Inbound Voice Fundamentals | - Genesys inbound voice architecture and components - Call routing and treatment basics |
| Interaction Management | - Queue management and agent allocation - Inbound call handling workflows |
| Troubleshooting and Maintenance | - Basic issue diagnosis and resolution - Logging and monitoring inbound voice flows |
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