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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A. To provide load balancing exclusively for IVR media servers.
B. To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
C. To increase the audio codec bandwidth for better voice quality.
D. To replace the need for a CTI server by handling call control directly.

Question 2

What is the primary purpose of a "pilot number" in a contact center?

A. It is a number for emergency services.
B. It is the main published number that customers dial to reach the contact center.
C. It is a number used exclusively by agents to make outbound calls.
D. It is a test number used during the implementation phase.

Question 3

Which AICC component would be responsible for executing a complex business rule such as: "If a customer is a 'Gold' member and their call wait time exceeds 30 seconds, automatically create a callback request and place them back in the queue with a high priority"?

A. The IVR system for collecting the member level.
B. The Workflow Engine, which can interact with the ICD and CRM.
C. The CMS reporting module for historical analysis.
D. The CTI server for monitoring wait time.

Question 4

Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A. Monolithic Design
B. Proprietary Hardware Appliance
C. Shared-Tenant Database
D. Modular, Component-Based Design

Question 5

What is the primary risk of setting an overly aggressive "dialing ratio" in a predictive outbound campaign?

A. Increased agent idle time.
B. Lower connection rates.
C. A high number of abandoned calls, leading to compliance issues and customer dissatisfaction.
D. Decreased call quality.

Solutions: