Exam Name: HDI qualified help desk analyst(hda)
Certification Provider: HDI
Corresponding Certification: HDI World wide Certification
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Check Updated on: Sep 21, 2026
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HDI QQ0-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Professionalism and IT Service Management Basics | - ITSM fundamentals
|
| Topic 2: Customer Service and Support Fundamentals | - Professional communication skills
|
| Topic 3: Incident Management and Problem Resolution | - Troubleshooting techniques
|
| Topic 4: Service Desk Operations | - Tools and technologies
|
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