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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

When is the best time to offer HP Contractual Services?

A. At the time of the new hardware purchase
B. Anytime during the hardware lifecycle
C. Upon renewal of the existing services agreement
D. 10 days after the expiration of the HP base warranty

Question 2

How should you counter the following objection?
"The standard warranty is sufficient."

A. HP Care Packs allow you to choose from various options that best suit your needs.
B. HP Care Packs give you predictability and greater control on TCO.
C. HP Care Packs expedite repairs to reduce downtime.
D. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

Question 3

How should you counter the following objection?
"I can repair my devices myself."

A. HP Services ensure that your equipment stays up and running.
B. HP Services give you predictability and greater control of TCO.
C. HP Services allow you to choose from various options that best suit your needs.
D. HP standard warranty offers limited support for a short time period.

Question 4

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.

Question 5

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. Services360 Pro
B. HP Channel Services Network
C. Aftermarket Channel Facilitation Program
D. HP Contractual Services

Solutions: