- Exam Code: H11-831
- Exam Name: HCIA-Contact Center V2.5
- Certification Provider: Huawei
- Corresponding Certification:Huawei-certification
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Huawei H11-831 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Maintenance and Troubleshooting | 15% | - Daily monitoring and log management - Backup and recovery operations - Common faults and troubleshooting methods |
| Topic 2: System Installation and Deployment | 20% | - Server and network planning - Software installation and configuration process - Hardware and software requirements |
| Topic 3: IVR and Media Resources | 15% | - Media resources management and playback control - IVR system architecture and workflow - Voice navigation configuration and script editing |
| Topic 4: Agent and User Management | 15% | - Basic call handling and agent functions - Agent login, status control and operation interface - Agent role, skill group and permission settings |
| Topic 5: Gateway and Trunk Service Commissioning | 15% | - SIP trunk and signaling parameters - Call routing and number analysis - Gateway types and basic configuration |
| Topic 6: Contact Center Overview and Solution Architecture | 20% | - Huawei eSpace CC solution architecture and components - Basic concepts and development history of contact center - Typical application scenarios and deployment modes |
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