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Huawei H11-848 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Fundamentals | - Contact center architecture and components - Basic concepts of customer service systems |
| Topic 2: Advanced Features | - CRM integration and data interaction - Reporting and analytics |
| Topic 3: Intelligent Routing and IVR | - Call routing strategies and policies - IVR design and configuration |
| Topic 4: Operation and Maintenance | - Performance optimization and fault handling - System monitoring and troubleshooting |
| Topic 5: Solution Deployment and Configuration | - System configuration and initialization - Deployment of Huawei contact center solution |
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