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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active guarantees zero data loss.
B) Active-active does not require data replication.
C) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D) Active-active is simpler to configure and maintain.

2. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It reduces the cost of hardware.
B) It eliminates the need for a SIP trunk.
C) It simplifies integration with third-party systems and enables the creation of custom applications.
D) It makes the IVR prompts sound clearer.

3. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Number of calls per agent
B) Customer Satisfaction (CSAT) score
C) Agent occupancy rate
D) Average Handle Time (AHT)

4. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) The real-time wallboard.
B) An Omni-channel Interaction Journey Report
C) The agent performance report.
D) A separate report for each channel.

5. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Ongoing operational expenditure (OpEx) for subscription fees.
B) Initial capital expenditure (CapEx) for hardware and software licenses.
C) Costs for customizing the UAP.
D) Costs for agent training.

Solutions: