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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement | 15-19% | - Align leadership and stakeholders around shared vision and goals - Manage knowledge and learning across the organization - Facilitate innovation and strategic option development - Build strategic management capabilities and culture |
| Topic 2: Strategy Execution, Governance and Evaluation | 26-30% | - Update and adapt strategy based on results and changing conditions - Evaluate strategy effectiveness and outcomes - Manage strategic risks and opportunities - Implement strategic plans and monitor progress |
| Topic 3: Preparation for Strategy Transformation | 27-31% | - Design organizational structure and governance to support strategy - Align resources, capabilities and processes - Establish performance measurement systems - Plan change management and communication |
| Topic 4: Strategy Formulation | 24-28% | - Evaluate and select strategic alternatives - Develop strategic objectives and initiatives - Define organizational mission, vision, values and strategic direction - Assess internal and external environment |
Question 1
How do collaborative online tools affect an organization's way of interacting with its customers?
A. Diminish the organization's ability to manage its relationship with customers
B. Provide various customer feedback tools
C. Can work for or against an organization
D. Provide instant and continuous communication with customers
Question 2
Which of the following LEAST contributes to customer value?
A. Providing customer appreciation
B. Providing a caring customer service
C. Enticing customers to participate in surveys
D. Anticipating and adjusting for the psychological cost of the product to the customer
Question 3
An effective vision statement
A. explains the organization's strategy.
B. sets aggressive financial goals.
C. is future oriented and inspiring.
D. is carefully defined and complete.
Question 4
How does qualitative information gathered by observation, interviews, or external focus groups inform strategic development?
A. Provides market share information
B. Provides insights on motivation of customers and competitors
C. Confirms competitive positioning
D. Defines future directions
Question 5
Which of the following are steps to success in a project life cycle?
A. Define, plan, implement, and evaluate
B. Plan, change, evaluate, and monitor
C. Budget, plan, evaluate, and monitor
D. Assign, budget, plan, and implement
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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