• Exam Code: 00M-656
  • Exam Name: ICS SmartCloud for Social Business Sales Mastery Test v1
  • Certification Provider: IBM
  • Corresponding Certification:Sales Mastery
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IBM 00M-656 Exam Syllabus Topics:

SectionObjectives
Topic 1: Product Components and Services- Core services
  • 1. IBM Connections in SmartCloud
    • 2. File sharing and collaboration tools
      • 3. Email and messaging integration
        - Administration and management
        • 1. Security and access control
          • 2. User management and provisioning
            Topic 2: Competitive Positioning- Differentiation factors
            • 1. IBM enterprise integration strengths
              • 2. Security and governance features
                - Market alternatives
                • 1. Microsoft collaboration suite comparison
                  • 2. Google Workspace comparison
                    Topic 3: IBM SmartCloud for Social Business Overview- Core platform capabilities
                    • 1. Cloud-based delivery model overview
                      • 2. Integration with IBM collaboration tools
                        • 3. Collaboration and social networking features
                          - Value proposition
                          • 1. Business productivity improvements
                            • 2. Enterprise communication enhancement
                              Topic 4: Licensing and Packaging- Subscription models
                              • 1. Service bundles
                                • 2. User-based licensing
                                  - Pricing considerations
                                  • 1. Enterprise contract structures
                                    • 2. Cost optimization for customers
                                      Topic 5: Sales Positioning and Use Cases- Target customers
                                      • 1. SMB adoption scenarios
                                        • 2. Enterprise organizations
                                          - Business scenarios
                                          • 1. Remote collaboration enablement
                                            • 2. Digital workplace transformation

                                              IBM ICS SmartCloud for Social Business Sales Mastery Test v1 Sample Questions:

                                              Question 1

                                              Which of the following is a potential sales opportunity for SmartCloud for Social Business?

                                              A. Lotus customers that have stated an intent to move to another collaboration platform.
                                              B. Whitespace customers who do not currently do business with IBM.
                                              C. All of the above
                                              D. A satisfied Lotus customer.


                                              Question 2

                                              Which is a key benefit of SmartCloud Engage over MS Office 365?

                                              A. Team Calendars
                                              B. Blogs
                                              C. Extranet collaboration due to the free unlimited guest accounts offered by Engage
                                              D. Voice over IP in Meetings


                                              Question 3

                                              Which of the following is NOT a true statement about SmartCloud for Social Business Trials?

                                              A. A trial is similar to running a proof of concept for on-premises software.
                                              B. The trial period is 30 days
                                              C. Trial users need to be educated and enabled
                                              D. You should include line-of-business users in the trial to best demonstrate the value


                                              Solutions:

                                              Question 1
                                              Answer: D
                                              Question 2
                                              Answer: C
                                              Question 3
                                              Answer: B

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