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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

The consideration of value creation is a principle of which stage of the service lifecycle?

A. Service transition
B. Service strategy
C. Service design
D. Continual service improvement

Question 2

Which role is responsible for carrying out the activities of a process?

A. Process practitioner
B. Process owner
C. Change manager
D. Service manager

Question 3

Which process is responsible for low risk, frequently occurring, low cost changes?

A. Request fulfillment
B. Release and deployment management
C. Demand management
D. Incident management

Question 4

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents
B. To restore service to a user
C. To manage problems throughout their lifecycle
D. To eliminate recurring incidents

Question 5

What are the categories of event described in the UIL service operation book?

A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive

Solutions: