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Microsoft 70-404 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Incident, Problem, and Change Management | 20% | - Create templates, queues, and views - Configure service level agreements (SLAs) - Configure change management policies and approvals - Define incident and problem management workflows |
| Configuring Service Manager Infrastructure | 25% | - Configure management groups and security roles - Configure database settings and data retention - Configure connectors to Active Directory, SCOM, SCCM - Configure notification channels and subscriptions |
| Installing System Center Service Manager 2010 | 20% | - Post-installation configuration and validation - Verify system requirements and prerequisites - Install Self-Service Portal and web components - Install management server and data warehouse server |
| Managing Configuration Management Database (CMDB) | 20% | - Populate and reconcile configuration items - Create and configure classes, relationships, and CI types - Configure CMDB synchronization and maintenance - Implement change and configuration management processes |
| Customizing and Maintaining Service Manager | 15% | - Customize forms, views, and console appearance - Monitor performance and troubleshoot issues - Deploy and manage management packs - Backup, restore, and disaster recovery |
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