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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Drag and Drop Question
A company uses a primary agent in Copilot Studio to handle user intake.
For some requests, the company wants the primary agent to delegate work to another Copilot Studio agent that already exists.
To meet the business needs, the solution must allow agents to perform the following on the connected agent:
- Must allow calls from other agents.
- Must allow agents to use the connected agent for collaboration.
- Must allow agents to invoke the connected agent in conversations.
You need to integrate the existing Copilot Studio agent with the connected agent.
Which setting should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

2. A team is preparing to evaluate an agent in Copilot Studio before expanding access to additional users.
The team must select an evaluation method that meets the following requirements:
- Use a fixed set of prepared interactions.
- Determine responses against a predefined baseline.
- Support consistent comparison across repeated test runs.
You need to choose an evaluation method that meets the evaluation requirements.
What should you do?

A) Launch a limited pilot and evaluate with customer satisfaction score and containment metrics from live users.
B) Apply a standardized evaluation matrix.
C) Manually review conversation transcripts to identify successful outcomes.
D) Monitor the Analytics dashboard for session abandonment rates.

3. An agent in Copilot Studio must complete tasks by automating interactions with a legacy desktop application that does not use APIs.
During testing, the builder must confirm that the automation runs in a supported execution context and can inspect how each automation step executes during conversations.
To meet the business needs, the solution must:
- Execute UI automation in a supported, platform-managed environment.
- Provide visibility into how automation steps run during agent
conversations.
You need to configure the agent based on the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A) Configure a custom connector to simulate UI interactions through REST calls.
B) Enable computer use for the agent so UI automation runs in the supported execution environment.
C) Add the desktop application as a knowledge source so the agent can reference its UI structure.
D) Publish the agent so automation settings are applied at runtime.
E) Inspect automation execution details by using the agent runtime view.

4. Hotspot Question
You run multiple evaluation tests for an agent in Copilot Studio before expanding user access.
The tests provide the following results:
- Each evaluation case is reported as meeting or missing the expected
response.
- Some evaluation cases fail repeatedly across several runs.
- Each run displays the expected response and the response generated by the agent.
You need to provide a conclusion based on the evaluation results.
Which conclusions should you make? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

5. A solution containing an agent in Copilot Studio is moved across environments. The agent relies on configuration values that are different between environments and are managed as environment variables.
You must ensure the following:
- Configuration values are managed through environment variables that
supports ALM.
- Runtime behavior reflects updates to environment variable values.
You need to implement environment-variable usage that supports ALM and ensures correct runtime behavior.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A) After an administrator updates a non-secret environment variable, republish any agents that use the variable so the change is effective at runtime.
B) Allow builders to change environment variable values directly in Copilot Studio during topic authoring to speed deployment.
C) Replace environment variables with hard-coded values inside the agent so that runtime behavior is always consistent across environments.
D) Store external reference values as environment variables so the agent solution can move between environments while keeping the agent definition the same.
E) Assume that all environment variable updates take effect immediately at runtime for all variable types without republishing.
F) Use environment variables as read-only in Copilot Studio and change their values in the appropriate administrative authoring experience.

Solutions: