- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Certification Provider: Microsoft
- Corresponding Certification:Microsoft Dynamics 365
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How to book the MB-230: Microsoft Dynamics 365 Customer Service Exam
These are following steps for registering the MB-230: Microsoft Dynamics 365 Customer Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-230: Microsoft Dynamics 365 Customer Service
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Career Path After Acing Microsoft MB-230 Exam
The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:
- Microsoft Architect;
- Dynamics Ax Developer;
- Dynamics Ax Solution Architect.
- Microsoft Dynamics Consultant;
- Microsoft Dynamics CRM Architect;
Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Implement scheduling | 5% | - Manage services
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Implement routing | 10% | - Configure unified routing
|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
Dynamics 365 for Customer Service の実装をカスタマイズしています。
コール センター マネージャーは、コール センター エージェントごとに月ごとに解決されたケースの数を含む視覚的な表現を必要としています。このグラフは、サービス エリア内のすべてのユーザーに表示される必要があります。
チャートを作成する必要があります。
どの 3 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。
Correct Answer:

Explanation:
Dynamics 365 for Customer Serviceを使用しています。
キューにケースを追加するプロセスを自動化する必要があります。
あなたは何をするべきか?
- A. ケースの[キューに追加]ボタンを使用します
- B. ルーティングルールを使用
- C. ケースでアクティビティ変換機能を使用する
- D. ケースの割り当てボタンを使用します
Correct Answer: B 🗳️
あなたはDynamics 365 for Customer Serviceを使用するカスタマーサービスマネージャーです。
サポートを顧客が購入した製品に限定する必要があります。
あなたは何をするべきか?
- A. ケースに製品を追加します
- B. お客様の資格に製品を追加します
- C. 顧客に製品を追加します
- D. アカウントに製品を追加します
Correct Answer: B 🗳️
運送会社は、Dynamics 365 Customer Service でリースされたトラックという名前のカスタム テーブルを使用して、リースの詳細を取得します。同社は、Azure IoT Hub に Connected Customer Service を実装して、リースされたトラックを追跡しています。
IoT 統合用にカスタム テーブル Leased Truck を構成する必要があります。
目標を達成する 2 つの方法はどれですか? それぞれの正解は、完全な解決策を提示します。
注: それぞれの正しい選択は 1 ポイントの価値があります。
- A. Leased Truck テーブルから IoT Alert テーブルへの 1 対多の関係を作成します。
- B. LoT - Register Custom Entity アクションを呼び出して、リースされたトラック レコードを既存の IoT デバイスに関連付けます。
- C. Leased Truck テーブルへの接続を有効にします。
- D. Power Platform 管理センターで関係を設定します。
Correct Answer: B,C 🗳️
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あなたは Dynamics 365 Customer Service システム管理者です。顧客サービス ハブ アプリケーションを操作します。
サービス レベル アグリーメント (SLA) のエンティティを有効にする必要があります。
SLA を有効にできるエンティティはどれですか?
- A. アカウント
- B. 契約
- C. KPI
- D. 休日のスケジュール
- E. カスタマー サービス スケジュール
- F. ビジネス ユニット
Correct Answer: A 🗳️
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