Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)
Candidates for this exam set up and use the application functionality in Dynamics 365 Commerce and provide support for the application.
Candidates have a strong understanding of unified commerce business operations. They may have experience configuring, deploying, and maintaining Dynamics 365 Commerce.
Part of the requirements for: Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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If you are ready to take the exam, then register for an exam and schedule the exam at the PearsonVUE.
Microsoft MB-340 Exam Format
Exam Duration: 90 minutes
Language: English
Passing score: 700
Exam Length: 40-60 Questions
Exam Format: multiple-choice, build list, case studies, drag-and-drop, and hot area.
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters |
| Topic 2: Manage e-commerce | 15-20% | - Configure e-commerce site channels and navigation - Set up product publishing and online merchandising - Implement customer self-service and account features - Manage online checkout, payments, and shipping - Configure omnichannel inventory and order synchronization |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure customer affiliations and groups - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons - Configure product hierarchy, attributes, and assortments |
| Topic 4: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility - Define return policies and transaction processing - Set up POS functionality, profiles, and permissions |
| Topic 5: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Configure fraud detection rules and order holds - Create and configure call center channels - Process call center orders and inquiries - Set up product catalogs and scripts - Manage continuity orders and installment billing |
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