Exam Name: Microsoft CRM Customization v.1.2
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Check Updated on: Jul 18, 2026
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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Process Automation | - Workflows
|
| Topic 2: Customization and Configuration | - Entity customization
|
| Topic 3: Microsoft Dynamics CRM Platform Fundamentals | - CRM architecture and components
|
| Topic 4: Solutions and Deployment | - Solution management
|
| Topic 5: Data Management | - Data import and export
|
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