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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Parent Campaign
B) Customer
C) Response Code
D) Channel

2. You need to schedule a phone cal to a group of Accounts and Contacts, followed three days later by an
email message.
What should you do?

A) Create one campaign with one marketing list.
B) Create two quick campaigns.
C) Create one campaign with two marketing lists.
D) Create one quick campaign.

3. Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A) Accounts
B) Cases
C) Leads
D) Users
E) Teams

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Convert the email message into a lead.
B) Create a new lead and set a connection to the email message.
C) Create a new lead from the Regarding lookup of the email message.
D) Create a new lead, attach the email message to the lead, and then save the lead.

5. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and lists
B) charts and reports
C) only charts
D) only reports

Solutions: