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Why Take the Microsoft MS-100 Exam?
The Microsoft Dynamics CRM Solution Expert (MS-100) is a certification for Microsoft Dynamics CRM and many businesses want their employees to be MS-100 certified for the following reasons:
To be able to administer the system efficiently. Leading companies require their employees to be MS-100 certified so that they can implement and maintain the CRM product. Block Managers and other senior staff also benefit from the certification.
To implement sales, marketing, and service strategies that are based on Dynamics CRM. Hidden or open sales are what make or break companies. Journey and predictive analysis help in uncovering hidden sales and in delivering only the most relevant information to customers.
To be able to provide accurate training to employees on how to use Dynamics CRM for sales, marketing, and service purposes effectively. Rewarding and retaining highly qualified employees is an important factor for businesses.
To be able to make effective business decisions based on accurate data from Microsoft Dynamics CRM or related software tools. Confidentiality is essential in most companies now.
To be able to design and build customizations, applications, and integrations that integrate seamlessly with Dynamics CRM. Uncertified employees may not deliver quality work in this area, resulting in customer dissatisfaction.
Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx
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What Knowledge Should One Have to Be Eligible for It?
MS-100 exam candidates must have hands-on skills for working with Microsoft 365 workloads and possess experience being an administrator for at least one of these workloads such as Skype for Business, Windows as a Service, SharePoint, or Exchange. Their knowledge of server administration, IT fundamentals (PowerShell, AD, DNS), and networking is also a big plus.
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Microsoft MS-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy and manage a Microsoft 365 tenant | 15-20% | - Plan and configure tenant setup and subscriptions - Plan and monitor Microsoft 365 service health and usage - Configure organizational settings and tenant roles - Manage domains and DNS records |
| Topic 2: Plan Microsoft 365 workloads and applications | 20-25% | - Plan for Exchange Online, SharePoint Online, and Microsoft Teams - Plan migration strategies for workloads - Plan connectivity and client access - Plan and deploy Office 365 ProPlus |
| Topic 3: Plan and manage user identity and roles | 30-35% | - Plan and implement administrative roles - Manage Azure AD identities, groups, and licenses - Implement and manage Azure AD Connect - Plan identity synchronization |
| Topic 4: Manage access and authentication | 20-25% | - Configure multi-factor authentication (MFA) - Plan and implement authentication methods - Manage application access and registration - Plan and implement external access |
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