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| Section | Objectives |
|---|---|
| Topic 1: Installation and Deployment | - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server - Initial system configuration |
| Topic 2: Maintenance and Monitoring | - System monitoring tools and logs - Backup and recovery procedures - Performance tuning and optimization |
| Topic 3: Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Topic 4: Call Center Server Architecture | - Call routing and call processing fundamentals - Symposium Call Center components overview - Server roles and system architecture |
| Topic 5: Configuration and Administration | - Agent and skillset configuration - User and role management - Queue and routing configuration |
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