- Exam Code: 920-131
- Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
- Certification Provider: Nortel
- Corresponding Certification:Nortel Other Certification
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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview and Architecture | 20% | - Network and telephony integration - Hardware and software requirements - Symposium Express 4.2 components |
| Installation and Configuration | 30% | - Database configuration - Licensing and activation - Server installation and setup - Basic call center configuration |
| Administration and Maintenance | 25% | - Backup and restore procedures - Software updates and patches - System monitoring and logs - User and agent management |
| Troubleshooting and Support | 25% | - Call flow and connectivity problems - Error diagnosis and resolution - Performance optimization - Common installation issues |
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